Experiencing problems? Try these troubleshooting steps.

View your responses

Once you've created and shared your videoask, you'll start seeing responses rolling in!

Checking your responses—and any follow-up replies—is the best part of VideoAsk - it's where you really get to learn from and connect with your leads, customers, or students. 🤗

Note: Responses and replies are sorted from newest to oldest, with the newest ones appearing at the top, regardless of read/unread status.

Jump to:

View your videoask responses 

Your interactions feed

The videoask inbox

View a response

In your home page, you can view the responses you've received from each of your videoasks. 

Bear in mind that responses will look different depending on the answer types you've used in your videoask, because each answer type collects a different type of data.

To view a summary of all your response data, you can view it in the metrics tab or download it at any time as a .csv or .xlsx file.

You can also reply to your respondents if they've left their contact details. Check out this article for a step-by-step guide on how to reply to respondents.

View your videoask responses 

There are two places in your account where you can view responses and reply to respondents: the All interactions feed and your videoask inbox.

The All interactions feed is useful to see all activity across your organization and track responses to multiple videoasks. The videoask inbox, lets you see responses to a specific videoask, its results, metrics and is where you can access other options such as tagging and sharing interactions

All interactions feed

When you log in, by default your All interactions feed will be displayed. This feed shows all the responses to all your videoasks, with the most recent responses at the top. View it at any time by clicking All interactions

2021-05-11_14-31-47.pngThe feed will automatically update when new responses arrive, but to manually refresh it click the refresh icon.


The videoask inbox

To view the responses from a specific videoask, select the videoask to open its inbox.


The videoask inbox displays your most recent responses to this videoask. 

From here you can customize the inbox view using filters. Click Filters to filter interactions to exclude Anonymous responses, sort by tags, response, and reply status.


If you've not yet received any responses, your inbox will display options to add more stepschange your videoask settingsconnect to other tools, and share or embed your videoask.

View a response

From the interactions feed or videoask inbox, select a response to view it.

If it's a multi-step videoask, there will be an answer for each step. Click each step to view its answer.

The thumbnail, step number, and title will be visible at the top of the answer so you can easily remember what this step is about.

💡 Tip: You can click the numbered thumbnail to view the step related to your respondent’s answer.

The format of your responses depends on the answer type you select for the videoask step. The answer type will be indicated in the response icons (for multiple choice, NPS®, audio or video response, and others).


If a respondent fills out your contact form when they complete your videoask, you'll see their contact information with their response.

💡 Tip: Stay on top of which conversations still need attention by marking interactions as read or unread.

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